FAQ's

We want to hear from you,

We are available on 02 95173310 during store hours, via email contact@foxandscout.com.au and via our "chat with us" link. we will respond as soon as we can.

Customers may purchase over the phone by calling the team at our Newtown store on 02 9517 3310 and if the product is in stock, they will ship it to your home.

Payment is to be made via direct bank deposit including postage and our team will guide you through this process.

We have FREE postage for all orders purchased over $100 in Australia

For orders under $100 we charge on weight for standard shipping. 500g = $9 postage (Most single item orders are of this cost) 1kg = $12 3kg = $15 (this is usually for bulky coats or candles etc). 

International postage cost will depend on the country and shown at our check out 

All orders are shipped within 72hrs of placing the purchase. If there are delays we will contact you and advise. 

We choose standard post and orders are received between 1-5 days of postage. However tracking numbers are emailed when goods are posted and you can view tracking at your convenience. 

If you are in urgent need of a purchase please contact us and we can organise express postage.  

Keep an eye on your in box! As soon as we create a tracking number and post your item you will receive an email letting you know your order is fulfilled and on its way.

Most orders are sent with Australia post and can be tracked vis the link in the email.

Yes indeed. We offer click and collect from our Newtown store. Just select "Pick Up In Store" at the checkout.

Our policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange. We do however review all cases so please still contact us after this period. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.

Several types of goods are exempt from being returned. We do not accept products that are perishable or intimate.

Please email us at contact@foxandscout.com.au or call us on 02 9517 3310 to advise us you would like to return your purchase.

Returns are accepted in original sales condition within 14 days of receiving the goodies.

Once returned to our store address we can exchange, credit or refund as preferred.

We understand your purchase my not be as dreamed so online purchases can be refunded on return.

A refund will be made against the purchase minus postage / shipping via the original payment service.

We often order small runs of a style so you gotta be quick!

If you do miss out, reach out and we will see what we can do to get you the style your after.